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Returns & No Refunds policy
No Refund Policy
Thank you for visiting our website! We are committed to providing our customers with a unique surprise shopping experience. To help maintain the excitement and exclusivity of our offerings, we have implemented a strict No Refund Policy for all items purchased on our site.
1. Understanding Our Surprise Concept:
All items sold on our platform are curated as surprise packs. This means that when you make a purchase, you are agreeing to receive a randomly selected item from our collection. Due to the nature of these surprise offerings, we are unable to accept returns or provide refunds once your order has been confirmed.
2. Why No Refunds?
Our no refund policy is vital to our business model, ensuring that we can continue to offer our customers the thrill of surprise without the complications of returns. Each curated item is intended to delight and inspire a sense of wonder, which could be compromised if returned or exchanged.
3. Order Confirmation and Cancellation:
Once you place an order, you will receive a confirmation email outlining the details of your purchase. Please ensure that all information is accurate at the time of ordering as orders cannot be canceled or modified once processed.
4. Damaged or Incorrect Items:
While we take great care in packaging and shipping your surprise items, there may be rare occasions where an item arrives damaged or incorrect. In such instances, please contact our customer service team within 48 hours of receiving your order. We will review any claims regarding damaged or incorrect items on a case-by-case basis, and if approved, we will offer an exchange or provide you with a replacement item, but not a refund.
5. Customer Satisfaction:
Our priority is to ensure each customer is delighted with their surprise purchase. We continuously strive to curate exciting and high-quality items. If you have any concerns or feedback regarding your experience, we welcome you to reach out to our customer support team who will assist you.
6. By Making a Purchase:
By completing a purchase on our website, you acknowledge and agree to our No Refund Policy. We encourage you to carefully review your order before finalizing, as the excitement of surprise should not come with the expectation of a refund.
Conclusion:
Thank you for your understanding and for being a part of our community of surprise lovers. We look forward to bringing joy and excitement to your shopping experience. Happy shopping!
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail luckyscoopmysterybox@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
12445 E 39th ave. UnitC301 Denver, CO 80239
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail luckyscoopmysterybox@gmail.com